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About us and our Privacy Policy
VWFS | Fleet is collecting this personal data about you (‘your information’) in order to respond to your enquiry.
The privacy and security of your personal information is very important to us, so we want to assure you that your information will be properly managed and protected when it’s in our hands.
Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy or can be requested from DPO@vwfs.co.uk
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Arrange tyre and glass replacements and repairs
Get accident support and breakdown recovery
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Easy access to rentals
Make travel abroad requests
24/7 eDriverline
- Get accident support and breakdown recovery
- Find their nearest charging points
- Easy access to rentals, at home and overseas
Direct-to-driver support online or by phone, 365 days a year.
Your drivers can ask us anything. Drivers simply enter their car reg and self-serve all, from anywhere. (Of course, they can only select services that you’re already paying for.)
So they’re fully self-sufficient and you’re free for other things. **Applause**
FAQs for Fleet Managers & Drivers
Informal extension
An informal extension is a short-term option to extend your agreement and can be done from one to six months.
It is charged at your current premium, and you receive an additional pro-rata mileage allowance.
If you would like to request an informal extension, you can get in touch by phone on 0330 100 8908 or by email to FleetSalesSupport@vwfs.co.uk
Things you will need to remember:
- Vehicle MOT is due in the UK after three years and four years in NI
- The vehicle warranty is three years and does extend if you extend the agreement
- All extensions can be requested in the final six months of the agreement
Formal extension
A Formal extension is a long-term option to extend your agreement.
Your agreement can be extended for six or twelve months on this type of extension.
Your monthly premium will change once the quote is requested, and we will send it to you within 10 working days.
In order to request a quote, we require your current vehicle mileage, your new overall contracted mileage and an email address to send the quote to.
You can request an extension by calling us on 0330 100 8908 or by email to FleetSalesSupport@vwfs.co.uk
Things you will need to remember:
- Vehicle MOT is due in the UK after three years and four years in NI
- The vehicle warranty is three years and does extend if you extend the agreement
- All extensions can be requested in the final six months of the agreement
End of contract inspection and collection
Once your vehicle has reached the end of its lease, you will need to contact us to arrange collection; you will need to let us know the following:
- Registration
- Contact name and number
- Collection address
- Collection date
The inspection process takes approximately 30 minutes, and the inspector will assess the condition of the vehicle against the BVRLA’s Fair Wear and Tear standard. Any damage that falls outside of this standard will be noted as well as the cost to refurbish or replace any missing items.
You’ll be asked to sign to confirm your acceptance of the report. If there is a charge for; damage, part or no service history, excess mileage, missing equipment or damage discovered you will be invoiced separately.
On the day of inspection, please ensure that:
- The vehicle is clean, inside and out
- You have all the relevant documentation to hand (e.g. service book, MOT certificate etc.)
- You return equipment supplied with the vehicle (e.g. spare key, satellite navigation CD/DVD, warning triangle etc.)
Early termination
- Should you wish to end your Contract Hire lease early, we can supply you with a free, no-obligation settlement quote.
- The quote is comprised of a percentage of your remaining rentals.
- The quote can be emailed and will be valid until your next rental is due.
- Once the early termination paperwork has been received we will arrange for your vehicle to be inspected and collected.
Do you only lease Volkswagen Group vehicles?
- No, we are a multi-marque leasing company that will fund and manage vehicles up to 3.5t. from all manufacturers to limited companies or sole traders with a fleet size of 5 or more.
- At the heart of our global business, we are both a vehicle manufacturer and a bank.
- Our leasing business was established to fund every make and model of vehicle for our customers, yet we can draw on the expertise and financial reserves of the world’s biggest car maker.
Mileage amendment
If it is looking like you will not meet or exceed your contracted mileage, you can amend it once a year outside the first and last six months of your agreement.
Doing this will either reduce your monthly premium or increase your monthly premium, which could avoid you paying an excess mileage charge at the end of the agreement.
Mileage amendment rules:
- Minimum of 5,000 miles per annum
- We do not quote unless the change is 5,000 miles or more
- Maximum of 150,000 for the entire duration of the agreement for passenger vehicles
- Maximum of 200,000 for the entire duration of the agreement for commercial vehicles
In order to request a quote, we require your current mileage, new contracted mileage and email address to send the quote to.
Once the quote is requested, we will send it to you within 10 working days.
You can request a quote by calling us on 0330 100 8908 or by email to VGLSalesSupport@vwfs.co.uk
Call on us (literally)
Available 9am – 5pm Monday to Friday,
excluding public holidays.
